All Episodes
Displaying 41 - 58 of 58 in total
Episode 41: What is the ITIL Service Value System (SVS)?
The Service Value System, or SVS, is one of the defining innovations of ITIL 4, and this episode introduces it in detail. The SVS provides a holistic model that shows ...
Episode 42: Governance, Practices, and Guiding Principles Inside SVS
Governance, practices, and guiding principles are three of the most important elements within the SVS, and in this episode we’ll look at how they function. Governance ...
Episode 43: Service Value Chain Overview — Six Activities
At the heart of the SVS is the Service Value Chain, which represents the core activities required to create and manage services. In this episode, we’ll introduce its s...
Episode 44: Plan Activity — Setting Direction and Goals
The first activity in the service value chain is “Plan,” and in this episode we’ll explain its purpose and relevance. Planning provides a shared vision and direction f...
Episode 45: Improve Activity — Continual Improvement Mindset
Improvement is not a one-time project but a continuous cycle, and the service value chain embeds this philosophy in the “Improve” activity. In this episode, we’ll expl...
Episode 46: Engage Activity — Interacting with Stakeholders
The “Engage” activity ensures that all stakeholder needs are understood, communicated, and met throughout the service lifecycle. In this episode, we’ll explore how eng...
Episode 47: Design & Transition, Obtain/Build, Deliver & Support — End-to-End Flow
The remaining three activities of the service value chain — design and transition, obtain/build, and deliver and support — represent the heart of operational service d...
Episode 48: Information Security Management
Information security is a foundational practice in ITIL, ensuring that confidentiality, integrity, and availability of information are protected at all times. In this ...
Episode 49: Relationship & Supplier Management
Strong relationships are central to successful services, and this episode explores two practices that enable them: relationship management and supplier management. Rel...
Episode 50: IT Asset Management + Service Configuration Management
Assets and configurations form the backbone of service delivery, and ITIL provides two practices to manage them. In this episode, we’ll explore IT asset management, wh...
Episode 51: Monitoring & Event Management + Deployment Management
This episode covers two practices that ensure services stay healthy and evolve effectively: monitoring and event management, and deployment management. Monitoring and ...
Episode 52: Release Management + Continual Improvement
Release management and continual improvement may seem very different, but both play critical roles in keeping services relevant and reliable. Release management ensure...
Episode 53: Change Enablement
Change enablement is one of the most examined practices in ITIL 4, reflecting its importance in balancing agility with stability. In this episode, we’ll explain how ch...
Episode 54: Incident Management
Incident management is one of the most visible ITIL practices because it deals directly with restoring services when disruptions occur. In this episode, we’ll explain ...
Episode 55: Problem Management
Where incident management is about quick restoration, problem management focuses on addressing the root cause of recurring issues. In this episode, we’ll dive into how...
Episode 56: Service Request Management
Service request management is one of the most common and visible practices in ITIL, as it deals with handling user requests in a consistent and efficient way. In this ...
Episode 57: Service Desk
The service desk is often described as the “face of IT,” serving as the single point of contact between users and service providers. In this episode, we’ll explain how...
Episode 58: Service Level Management
Service level management ensures that expectations are clear and performance is measured against agreed standards. In this episode, we’ll define how service level mana...